KEMPTON & CO.

Suede Diamond Perforated Eva Shoulder Bag

Merchandise Availability 

Availability of merchandise may vary on kemptonandco.com, in some cases styles will be made to order and must allow 4-8 weeks for delivery. Some items featured on the site are available only in limited quantities. Display of an item on kemptondandco.com is not a guarantee that the item is currently in stock or that it will be available on your next visit to the website. If you cannot find a specific item that was displayed on a previous visit or if you have any questions regarding the availability of an item, please do not hesitate to contact info@kemptonandco.com.

Measurements

Measurements given are approximate.

Product Dimensions

Dimensions such as 13.5" x 17" x 2.25" read as follows: The first number (13.5”) refers to the length, the second number (17”) refers to the height, and the third number (2.25”) refers to the width (if applicable). While every effort has been made to ensure the accuracy of color representation on the site, actual color may vary due to differences in the settings of monitors, software, or printers.

Shipping

Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. (longer for Alaska and Hawaii, and during holiday times), if you selected the free shipping option.

For international orders, Kempton & Co. will contact you to confirm shipping costs and details after your order is placed.If the recipient's address is outside of the US, you should check the duties and taxes that may apply. These charges are not calculated at check out. These charges are your responsibility and will be payable upon delivery of your item.

Orders placed on weekends or holidays will be processed on the next business day. Cut off time for Next Day Delivery is 11:45 AM EST.  If something is urgent, please call us and we will try to accommodate your request. If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.

Damaged Items

To offer the most effective customer service, please contact the retailer where you purchased your item. If you purchased online at www.kemptonandco.com, email info@kemptonandco.com  or call +1.718.596.2225. We strongly advise all customers to check purchases thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within 24 hours of delivery to arrange for an exchange. We may require evidence of the fault in the form of photographs. Do not attempt to repair an item yourself. Goods repaired by a third party are not returnable. 

Please note, it may be necessary to provide proof of purchase in order to confirm that your repair request is covered by our policy.

Shipping 
Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. for complimentary shipping (longer for Alaska and Hawaii, and during holiday times).

Complimentary shipping is valid for orders $350 or more and is a standard shipping option.  It is advised not to select if you live in a building with no one to receive your packages, if you are not home.  We cannot be responsible for packages left unattended.   Please select our insured options in that instance with a signature required, so the mail carrier can schedule an alternate delivery time if you are not home. 

For international orders, please enter checkout and the DHL rate will be determined by weight and country. We are not responsible for duties and taxes of the package entering a different country.   

Orders placed on weekends or holidays will be processed on the next business day.

Cut off time for weekday orders to be shipped out the same day as checkout must be placed before 12:45 PM EST. If the order is placed after this cutoff, they will be shipped out the next business day.

For all UPS 2 DAY and OVERNIGHT shipments, they must be checked out by 11:30 AM EST on a business day. If something is urgent please call us and we will try to accommodate your request.

If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.

If the recipient's address outside of the US you will need to check the duties and taxes that may apply. These charges will not be calculated at the check out. These charges are your responsibility and will be payable upon delivery of your item.

For SAME DAY NYC  delivery please note pick up and delivery times are not in our control. Exclusions apply. Please call us on 718 596 2225 or use our chat function with any concerns about timing and please make sure someone is available to receive the item.  If the item gets returned to us as you are not there to receive it, you will be charged the return and new outbound fee to have the item redelivered. This is calculated as actual current ZIPMENTS rate not our flat fee.  For our flat fee SAME DAY DELIVERY IN NYC we use ZIPMENTS as far as Upper East Side and Upper West Side.  For Harlem, Upper Manhattan, Inwood and Washington Heights a custom ZIPMENTS charge would need to be applied. Please call us for this on 718 596 2225.

SAMPLES purchased in our sample sale are sold in an as is condition with no warranty for repair and are final sale. They also cannot be adjusted-handle length etc. Please purchase our highly discounted samples at your own risk as they are not production approved.

Purchases made in-store are limited to Exchange Only.

If you are not satisfied with your purchase online, you can return the unused full price merchandise for exchange/refund only within 14 days of delivery of your purchase. Store credit is valid for 6 months. We will issue a credit or exchange excluding shipping cost, in this matter, additional charges may apply. Unfortunately, SALE ITEMS, HOLIDAY CANDLES, HATS, FRAGRANCE, LOTIONS, MONICA CASTIGLIONI JEWELRY, FIN JEWELRY AND SUNGLASSES ARE NOT RETURNABLE.

To make a return please follow the instructions below

-Please email info@kemptonandco.com and provide your name, date of order and order number stating your reason for return. Your order number should be included on and in your package and each item with it's original packaging that includes the barcode.  Await advice as to where to send the item you wish to return.

DO NOT SEND TO ADDRESS ON YOUR ORDER CONFIRMATION EMAIL OR FROM THE ORIGINAL SHIPPING LABEL.

-You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods such as FedEx or UPS.

-The cost of returning the item to us is your responsibility; any shipping charges incurred by Kempton & Co. LLC to send the item to you initially will be deducted.

-Please note that item(s) should be returned in the original packaging.

-Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside USA.   

Please be aware that when returning items from outside of the USA, international customs duties and sales taxes are NOT the responsibility of Kempton & Co. LLC. It is the customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.