RETURNS & EXCHANGES
SALE ITEMS, BLACK FRIDAY AND CYBER MONDAY SALE PURCHASES ARE FINAL SALE THEY MAY NOT BE RETURNED OR EXCHANGED. PRICE ADJUSTMENTS WILL NOT BE MADE ON PREVIOUS ORDERS.
If you are not satisfied with your purchase online, you can return the unused full price merchandise for exchange/refund only within 14 days of receipt of your purchase. Store credit is valid for 6 months. We will issue a credit or exchange excluding shipping charges, in this matter, additional charges may apply. Unfortunately, SALE ITEMS, HOLIDAY CANDLES, HATS, FRAGRANCE, LOTIONS, MONICA CASTIGLIONI JEWELRY, FIN JEWELRY AND SUNGLASSES ARE NOT RETURNABLE.
To make a return please follow the instructions below
-Please email email@example.com and provide your name, date of order and order number stating your reason for return. Your order number should be included on and in your package. Await advice as to where to send the item you wish to return. DO NOT SEND TO ADDRESS ON YOUR ORDER CONFIRMATION EMAIL OR FROM THE ORIGINAL SHIPPING LABEL.
-You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods such as FedEx.
-The cost of returning the item to us is your responsibility; any shipping charges incurred by Kempton & Co. LLC to send the item to you initially will be deducted.
-Please note that item(s) should be returned in the original packaging.
-Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside USA.
Please be aware that when returning items from outside of the USA, international customs duties and sales taxes are NOT the responsibility of Kempton & Co. LLC. It is the customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.