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RETURNS & EXCHANGES

RETURNS/ EXCHANGES

If you are not satisfied with your purchase online, you can return the unused full price merchandise for exchange/refund only within 14 days of receipt of your purchase. Store credit is valid for 6 months. We will issue a credit or exchange excluding shipping charges, in this matter, additional charges may apply. Unfortunately, SALE ITEMS, HOLIDAY CANDLES, HATS, FRAGRANCE, LOTIONS, MONICA CASTIGLIONI JEWELRY, FIN JEWELRY AND SUNGLASSES ARE NOT RETURNABLE.

To make a return please follow the instructions below

-Please email info@kemptonandco.com and provide your name, date of order and order number, to receive a return authorization. Your order number should be included on and in your package.

-You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods such as FedEx.

-The cost of returning the item to us is your responsibility; any shipping charges incurred by Kempton & Co. LLC to send the item to you initially will be deducted.

-Please note that item(s) should be returned in the original packaging

-Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside USA.   

Please be aware that when returning items from outside of the USA, international customs duties and sales taxes are NOT the responsibility of Kempton & Co. LLC. It is the customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.

Unfortunately pre-order items  are not returnable as they are custom made for you. SALE items are also final sale.
 
**items purchased in our retail store can be  exchanged only within 10 days of purchase.**Only online purchases qualify for refund. In store purchases are exchange only--PLEASE SEE YOUR RECEIPT FOR DETAILS.
 
Once authorized for return, please address to:
 
Kempton & Co.
158 Feeks Lane
Locust Valley
NY11560

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