THERE ARE EXPECTED CARRIER DELAYS DUE TO THE IMPACT OF COVID19 AND THE HOLIDAY PERIOD (MAINLY LABOR SHORTAGES). PLEASE REACH OUT TO UPS OR USPS IF YOU WISH FOR MORE INFORMATION ON YOUR PACKAGE WHEREABOUTS IF TRACKING SHOWS NO MOVEMENT. BEST WAY TO HELP A SPEEDIER DELIVERY IS SELECT AN EXPEDITED SHIPPING OPTION BUT THERE ARE NO GUARANTEES AS NO CARRIER OR WAREHOUSE IS OPERATING WITH STANDARD SLAS. THANK YOU AND SORRY FOR THE INCONVENIENCE.
Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. for complimentary shipping (longer for Alaska and Hawaii, and during holiday times).
Complimentary shipping is valid for orders $350 or more and is a standard shipping option. It is advised not to select if you live in a building with no one to receive your packages, if you are not home. We cannot be responsible for packages left unattended. Please select our insured options in that instance with a signature required, so the mail carrier can schedule an alternate delivery time if you are not home.
For international orders, please enter checkout and the DHL rate will be determined by weight and country. We are not responsible for duties and taxes of the package entering a different country.
Orders placed on weekends or holidays will be processed on the next business day.
Cut off time for weekday orders to be shipped out the same day as checkout must be placed before 12:45 PM EST. If the order is placed after this cutoff, they will be shipped out the next business day.
For all UPS 2 DAY and OVERNIGHT shipments, they must be checked out by 11:30 AM EST on a business day. If something is urgent please call us and we will try to accommodate your request.
If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.
If the recipient's address outside of the US you will need to check the duties and taxes that may apply. These charges will not be calculated at the check out. These charges are your responsibility and will be payable upon delivery of your item.
For SAME DAY NYC delivery please note pick up and delivery times are not in our control. Exclusions apply. Please call us on 718 596 2225 or use our chat function with any concerns about timing and please make sure someone is available to receive the item. If the item gets returned to us as you are not there to receive it, you will be charged the return and new outbound fee to have the item redelivered. This is calculated as actual current ZIPMENTS rate not our flat fee. For our flat fee SAME DAY DELIVERY IN NYC we use ZIPMENTS as far as Upper East Side and Upper West Side. For Harlem, Upper Manhattan, Inwood and Washington Heights a custom ZIPMENTS charge would need to be applied. Please call us for this on 718 596 2225.