Care of Items
Kempton & Co. laptop handbags are made of highest quality leather and materials. Grain and slight differences of color are characteristics of the leather. The leather is a natural product and, inherent in the material, are scars and irregularities, which can spot, lose color, or darken. We believe this adds to the character and aesthetic of our products. Water stains should be left alone, as they will ultimately blend into the darker leather with time and wear. The leather may stain if exposed to oils, dyes, or dark denim, and may be difficult to remove. When the bag is not in use, it is recommended to keep it in a soft dust bag to protect the hardware from scratching.
With normal use, your bag may darken or become more slouchy and soft. We recommend keeping your bag away from direct sunlight, heat, humidity, and water. Exposure to makeup, oil, dyes, and dark denim can unfortunately stain the leather and can be hard to remove. In the case that your bag is stained we strongly suggest bringing it to a leather care professional who can assist you with the best restoration options.
It is recommended not to wear light-colored clothing with any dark suede items as a natural crocking of color can occur, especially in wet or damp weather. To limit this possibility, we recommend using a Scotch Guard protective spray. We also recommend using a Scotch Guard to protect any light-colored textile bags. We recommend that you do not attempt to clean or repair your bag yourself but rather use our recommended go-to bag spa !
Kempton & Co. stands by its merchandise with a one year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects (not wear and tear) within this one-year period with proof of purchase. Typical turn-around time for repairs is 14 to 30 business days. Please note items bought at our sample sales do not qualify for complimentary repair, nor do they have a warranty; these items are purchased at buyer's discretion.
Please email email@example.com to submit a request to us with your proof of purchase. Once your request is received, we will be in contact with you within 3 business days with information on how to send your merchandise back to us for repair.
Please note, it is necessary to provide proof of purchase to confirm that your repair request is covered by our policy.
If general wear and tear diminishes a handbag’s appearance, we suggest visiting a reputable leather care professional for refurbishment, such as www.ladycuirrestore.
If you need a handbag or small good repair outside of our warranties, we invite you to contact our go-to repair shop in the United States, Lady Cuir Restoration. Please visit their website at www.ladycuirrestore to make arrangements.
SAMPLES purchased in our sample sale are sold in an as is condition with no warranty for repair and are final sale. They also cannot be adjusted-handle length etc. Please purchase our highly discounted samples at your own risk as they are not production approved.