SAME DAY DELIVERY IN NYC . FREE DOMESTIC SHIPPING OVER $350 see details

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718 596 2225

FAQS

Merchandise Availability 

Availability of merchandise may vary on kemptonandco.com, in some cases styles will be made to order and must allow 4-8 weeks for delivery. Some items featured on the site are available only in limited quantities. Display of an item on kemptondandco.com is not a guarantee that the item is currently in stock or that it will be available on your next visit to the website. If you cannot find a specific item that was displayed on a previous visit or if you have any questions regarding the availability of an item, please do not hesitate to contact info@kemptonandco.com.

Measurements

Measurements given are approximate.

Product Dimensions

Dimensions such as 13.5" x 17" x 2.25" read as follows: The first number (13.5”) refers to the length, the second number (17”) refers to the height, and the third number (2.25”) refers to the width (if applicable). While every effort has been made to ensure the accuracy of color representation on the site, actual color may vary due to differences in the settings of monitors, software, or printers.

Shipping

Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. (longer for Alaska and Hawaii, and during holiday times), if you selected the free shipping option.

For international orders, Kempton & Co. will contact you to confirm shipping costs and details after your order is placed.If the recipient's address is outside of the US, you should check the duties and taxes that may apply. These charges are not calculated at check out. These charges are your responsibility and will be payable upon delivery of your item.

Orders placed on weekends or holidays will be processed on the next business day. Cut off time for Next Day Delivery is 1.00 pm EST.  If something is urgent, please call us and we will try to accommodate your request. If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.

Damaged Items

To offer the most effective customer service, please contact the retailer where you purchased your item. If you purchased online at www.kemptonandco.com, email info@kemptonandco.com  or call +1.718.596.2225. We strongly advise all customers to check purchases thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within 24 hours of delivery to arrange for an exchange. We may require evidence of the fault in the form of photographs. Do not attempt to repair an item yourself. Goods repaired by a third party are not returnable. 

Please note, it may be necessary to provide proof of purchase in order to confirm that your repair request is covered by our policy.

  
 

 

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