Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. (longer for Alaska and Hawaii, and during holiday times), if you selected the free shipping option.
For international orders, Kempton & Co. will contact you to confirm shipping costs and details after your order is placed.If the recipient's address is outside of the US, you should check the duties and taxes that may apply. These charges are not calculated at check out. These charges are your responsibility and will be payable upon delivery of your item.
Orders placed on weekends or holidays will be processed on the next business day. Cut off time for Next Day Delivery is 11:45 AM EST. If something is urgent, please call us and we will try to accommodate your request. If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.
SAMPLES purchased in our sample sale are sold in an as is condition with no warranty for repair and are final sale. They also cannot be adjusted-handle length etc. Please purchase our highly discounted samples at your own risk as they are not production approved.
Purchases made in-store are limited to Exchange Only.
If you are not satisfied with your purchase online, you can return the unused full price merchandise for exchange/refund only within 14 days of delivery of your purchase. Store credit is valid for 6 months. We will issue a credit or exchange excluding shipping cost, in this matter, additional charges may apply. Unfortunately, SALE ITEMS, HOLIDAY CANDLES, HATS, FRAGRANCE, LOTIONS, MONICA CASTIGLIONI JEWELRY, FIN JEWELRY AND SUNGLASSES ARE NOT RETURNABLE.
To make a return please follow the instructions below
-Please email email@example.com and provide your name, date of order and order number stating your reason for return. Your order number should be included on and in your package and each item with it's original packaging that includes the barcode. Await advice as to where to send the item you wish to return.
DO NOT SEND TO ADDRESS ON YOUR ORDER CONFIRMATION EMAIL OR FROM THE ORIGINAL SHIPPING LABEL.
-You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods such as FedEx or UPS.
-The cost of returning the item to us is your responsibility; any shipping charges incurred by Kempton & Co. LLC to send the item to you initially will be deducted.
-Please note that item(s) should be returned in the original packaging.
-Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside USA.
Please be aware that when returning items from outside of the USA, international customs duties and sales taxes are NOT the responsibility of Kempton & Co. LLC. It is the customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.
Unfortunately, pre-order items or personalized items are not returnable as they are custom made for you. **items purchased in our retail store can be exchanged only within 10 days of purchase.** Only online purchases qualify for refund. In store purchases are exchange only--PLEASE SEE YOUR RECEIPT FOR DETAILS.
SALE ITEMS, BLACK FRIDAY, AND CYBER MONDAY SALE PURCHASES ARE FINAL SALE THEY MAY NOT BE RETURNED OR EXCHANGED. PRICE ADJUSTMENTS WILL NOT BE MADE ON PREVIOUS ORDERS AND SAME PRODUCT CANNOT BE RETURNED THEN REISSUED TO CAPTURE A PRICE ADJUSTMENT.
*HOLIDAY 2020 RETURN POLICY *
Full Price Purchases made between December 15-24, 2020 have until January 10, 2021 to return or exchange your item(s). Items must be unused. This policy excludes all third party items including but not limited to hats, sunglasses, candles, etc.
THIS IS A GUIDE AS TO HOW TO MEASURE A PRODUCT ONLY - Please call us if you need clarification or do not see a size mentioned in the product description : Dimensions such as 13.5" x 17" x 2.25" read as follows: The first number (13.5”) refers to the length, the second number (17”) refers to the height, and the third number (2.25”) refers to the width (if applicable). While every effort has been made to ensure the accuracy of color representation on the site, actual color may vary due to differences in the settings of monitors, software, or printers.