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FAQ

Does my Laptop Fit?

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Merchandise availability
Availability of merchandise may vary on kemptonandco.com, in some cases styles will be made to order and must allow 4-8 weeks for delivery.  Some items featured on the site are available only in limited quantities. Display of an item on kemptondarrow.com is not a guarantee that the item is currently in stock or that it will be available on your next visit to the website. If you cannot find a specific item that was displayed on a previous visit or if you have any questions regarding the availability of an item, please do not hesitate to contact info@kemptonandco.com

Measurements
Measurements given are approximate.

**Product Dimensions
Dimensions of 13.5" x 17" x 2.25" read as follows: The first number (13.5”) refers to the length, the second number (17”) refers to the height, and the third number (2.25”) refers to the width (if applicable).

Color
While every effort has been made to ensure the accuracy of color representation on the site, actual color may vary due to differences in the settings of monitors, software, or printers.

Shipping
Kempton & Co. LLC will notify you when your items are shipped. Please allow 8-10 business days for the arrival of your order within the U.S. (longer for Alaska and Hawaii, and during holiday times) if you selected the free shipping option. For international orders, Kempton & Co. will contact you to confirm shipping costs and details after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Cut of time for Next Day Delivery is 1pm EST.  If something is urgent please call us and we will try to accommodate your request.

If you decide to have your purchase shipped to an address different from your billing address, you might be contacted by Kempton & Co. to verify the order and the charge. This is to protect both you and Kempton & Co. against fraud.

If the recipient's address outside of the US you will need to check the duties and taxes that may apply. These charges will not be calculated at the check out. These charges are your responsibility and will be payable upon delivery of your item.

Damaged Items

To offer the most effective customer service, please contact the retailer where you purchased your item. If you purchased online at www.kemptonandco.com, email info@kemptonandco.com  or call +1.347.916.0061. We strongly advise all customers to check purchases thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within 24 hours of delivery to arrange for an exchange. We may require evidence of the fault in the form of photographs. Do not attempt a repair an item yourself. Goods repaired by third party are not returnable.

RETURNS/ EXCHANGES

If you are not satisfied with your purchase, you can return the unworn merchandise for exchange, refund or store credit only within 14 day of receipt of your purchase. Store credit is valid for 1 year. We will issue a credit or exchange excluding shipping charges, in this matter, additional charges may apply.

To make a return please follow the instructions below

-Please email info@kemptonandco.com to receive a return # and confirmation. This number should be included on and in your package.

-You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods such as UPS.

-The cost of returning the item to us is your responsibility.

-Please note that items should be returned in its original packaging

-Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside USA.   

Please be aware that when returning items from outside of the USA, international customs duties and sales taxes are NOT the responsibility of Kempton & Co. LLC. It is customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.

** PRE ORDERED/MADE TO ORDER STYLES ARE NOT RETURNABLE, PLEASE BE SURE TO READ THE ITEM DESCRIPTION WHERE THIS IS ALSO MENTIONED. DUE TO BEING MADE SPECIALLY FOR YOU OUTSIDE OF OUR NORMAL STOCK, THIS IS WHY**

Care of Items

Kempton & Co.  laptop handbags are made of highest qualities leather and materials. Grain and slight differences of color are characteristics of the leather. The leather is natural, untreated
(with exceptions), and can spot and sometimes lose color we consider this to add to the character and aesthetic of our products.

Privacy

Kempton & Co. LLC collects customer information only to improve your overall shopping experience. We respect your privacy and are fully committed to maintaining
and using the information responsibly. Your email address, home address,
or any other personal information is not shared with any third party.

Terms and Conditions

Please take your time to read the following Kempton & Co. LLC

terms ("Terms") carefully prior to your use of this site, www.kemptonandco.com ("Site"). Your decision to access or use this Sitewill demonstrate your agreement to be governed by these Terms. Kempton & Co. LLC reserves the right to make changes to this site and these disclaimers,terms and conditions at any time. By using Kempton & Co. LLC after any suchchange, you agree to comply with, and to be bound by, the Terms as changed.

 

Copyright, Trademark, and other Intellectual Property Protection

Kempton & Co. LLC and all material on this website, is protected by copyright,trademark, and other intellectual property rights. This Site, any portionof this Site, or the products it sells may not be reproduced, duplicated,copied, sold, resold or otherwise exploited for any public or commercial purpose that is not expressly permitted by Kempton & Co. LLC. Any unauthorized use of any such information or materials may violate copyright laws, trademarklaws, laws of privacy and publicity, and other laws and regulations.

Products

Kempton & Co. LLC products depicted in this Site are representative of the Kempton & Co. Deceiver Collection. The style, designs and colors of the Kempton & Co. products shown in this Site may be changed without notice and prices are subject to change. All efforts have been made to accurately display the color of the products depicted on this Site. Notwithstanding, Kempton & Co. LLC makes noguarantee that the colors displayed on your monitor are accurate.

Prices 

The price payable by customer will be the price Kempton & Co. LLC sets forth in its Order Confirmation. Promotional discount codes cannot be combined with other offers unless expressly stated. Kempton & Co. LLC reserves the right to determine the category of merchandise to which a given offer applies. Discounts will not apply to taxes or other fees. In the event of a sale or other promotion, no price adjustments will be made to previous purchases.

Disclaimer

Material in this Site may contain inaccuracies or typographical errors. Kempton & Co. LLC shall not be liable or responsible for any loss or damage causedby or arising from any user's reliance on information obtained from orthrough this Site. It is your responsibility to evaluate the informationand other content available through this Site. This Site and theinformation and materials contained in this Site are subject to change atany time, and from time to time, without prior or subsequent notice.All rights reserved. January 2011.

 

General

Customer expressly agrees that any litigation concerning Kempton & Co. LLC, its good(s) or products(s) shall be controlled by New York law without application of Conflict of Law provisions as well as venued in a Court in New York County, New York State. Copyright Kempton & Co. LLC, 2011 All Rights reserved.

Liability

KEMPTON & Co. LLC IS NOT LIABLE FOR LOSS OF PROFITS, USE, AND/OR ANY OTHER DIRECT, INCIDENTAL, CONSEQUENTIAL, AND/OR EXEMPLARY DAMAGES — for any reason.  Any and all claims against Kempton & Co. LLC– regardless of the legal reason – shall be barred and effectively waived six (6) months after discovery.

Shipping

Shipment, delivery, place of performance and payment is New York, New York. Risk of damage to or loss of goods passes to the Customer on delivery, FOB origin.

Where goods are supplied for export, Customer is responsible for complying with any and all import regulations and in the country of destination and for paying any import duties. Date of delivery shall only be taken as an indication, conditions of shipping and transport are not guaranteed. Terms of delivery shall only commence upon the Confirmation of Order’s receipt and any necessary domestic or foreign certificates have been acquired and/or produced by Customer. Kempton & Co.’s obligation of delivery shall be subject to Kempton & Darrow’s  receipt of correct and timely deliveries from Kempton & Co.’s suppliers.

Customer is obligated to accept partial deliveries. Variations in size, weight and quality are permissible in accordance with the respective industry norms or, where such products are not covered by industry norms, in accordance with Kempton & Co.’s customary practices.